requests-abs - tw user conference 2007 Japan, temp1, @ ウィキ

The most updated copy is available at http://www12.atwiki.jp/twuconfe2007temp1/?requests-abs .
This article is a partial translation. More discussion is on http://www12.atwiki.jp/twuconfe2007temp1/?requests ,
which is the abstract of BBS: http://jbbs.livedoor.jp/bbs/read.cgi/game/30348/1193046900/ .

Note: atwiki.jp is down for maintainance, Nov.17 22:00 - Nov.18 07:00 JST.
translator's responsibility: sign by hash: DtV8q0jtSIlKUuKKHfowiR8nY/tnlk

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Congratulation for user conference 2007 today,
now go directly to report petitions for our worlds, where we attached to.

• User experiences.
  • Some skill effects like Smart Crusher of Boris, Toryu(JP) of Sivelin is too loud or too jolt (maybe/especially at some less response speed LCD) and treated as to be deserved censure for nuisance or abuse, therefore cannot use at public maps. Option switches of reduce these effect sound/display desired.
  • Some items that works internally like Kouunn-no-monsyo(JP, Coat of lucks), Takumi-no-gouseizai(JP, compounds of swordsmith) have no visual effects and cannot verify if it's working.
  • wanted: Easy method for item move in the same account.
  • wanted: Compensation for Kouunn-no-monsyo(JP, Coat of lucks), Syuurenn-no-ishi(JP, stone of discipline, XP 50%up), corresponds to server-down time. (These items are a little expensive for pocket moneys.)

• About nProtect.
  • nProtect/Themida is too heavy for some players, since TW in Japan is widely introduced to less specs PC users (like DirectX7 games), spreads users to users.
  • What's more, some antimalware vender says nProtect module worse only because for packed by Themida.
  • Some nProtect libraries ceases NT logon keyin if TW client sets installed for external disks. Many of TW users are youth, so cannot operate sysrestore, so OS is down practically.
    • USB HID lower-filter cannot loaded at kernel boot and ceases using USB keyboard, so cannot enter passwords.
  • That filter driver is implicitly installed but no uninstallation tools publicly.
  • These petitions seems not accepted both Nexon and INCA, no feels of supported. Nexon teams sometimes say report troubles to INCA, but nProtect suite is licensed to and managed by Nexon, not end users. At lease Nexon teams seems to have to accept the report once, and redirect to INCA, and obtain updates.
  • And many BOTs appeared today. Many users recognize nProtect refuses ONLY some (small) casual cheaters, not balanced between installation and side effects, and so no longer effective.
  • // This section is by amateur C++ programmer who have knowledge of major packers, and agreed NOT run reverse-engineering.

• About BOTs.
  • Too many BOTs, BOTs, BOTs, ....　Such many BOTs causes obvious inflation of Seeds we afraid and decrease manners and orders.
  • Some one click function like 'expose this character' proposed. GMs can check for accounts in order of expose counts.

• About GMs.
  • Some GMs killed NOT ALL BOTs at the map, some user complaint.
  • Many users DOESN'T encounter GMs (are they using hide-portions at works?) Please be much more familiar in virtual world. TW has emoticons implemented, so GMs can be as pantomimist.

• Illegal users, sanctions, unattended temporary locks, and preventive architecture
  • Many users complaint about no sanctions on illegal users.... (Remember many TW users are very young, others never lost there childlike innocence.)
  • Some users guess server should have more properties for items and transaction logs for tracks of illegal item duplication or transaction.
  • Megi-mithril is still locked and cannot move Tichiel to Croe on the same user today.
    • Februally, in Japan, production (not Kertica) servers have *hidden* Croe implemented, with detachable Megi-mithril initialized(may be for tests). Some players eager for Croe-release have crack the client and illegally instanciate Croes, and soon some groups create/sell/deploy many inappropriate Megi-mithrils.
    • Some user guess we cannot distinguish between legal/illegal Megi-mithrils internally, so no sanctions, no unlocks today. (Incidentally master IDs with illegal Croes have banned.)
    • If some item creation information attached internally, we may tracks illegal Megi-mithrils, and illegal players, guessed, as mentioned above.
  • Some rude users increasingly realize TW have less logging, consistency checks, or sanctions, so feel less hesitant to illegal/reckless plays, and others disappointed and exit TWs....

• User supports.
  • Many users compalint about support for many times... support forms (on web) only reply quick receipt message and feels like beating the air.
  • Almost of users endure, but wants grumble. We want to talk with dev/admin staffs friendly, more!
    • more response than autoreply, even it's unattended, unassigned for a while.
    • role like MVP of Microsoft... NVP(Nexon Valuable Player)?
    • issue DB like Bugzilla?

and more and more ...
... to live in TW ....

Many users *love* and *live in* TW world, and want to continue *live in* TW world.
We want Nexon teams *love* TW more and more, continually, and *result of* improve our experience for ever.

Yours sincerely,
many TW residences